SHIPPING POLICY
Delivery information
Processing, tracking, delivery estimates, shipping charges and guidance for delayed or damaged packages.
JENTMAN SUPPORT
How can we help?
Find product answers, check an order or contact our support team.
01Contact UsSend our team a message
02FAQProduct and care answers
03Track Your OrderSign in to view order status
04Shipping PolicyDelivery and tracking guidance
05Returns & RefundsRequest support for an order
06Warranty PolicyTwo-year limited warranty
FREQUENTLY ASKED QUESTIONS
Answers, without the wait.
Where can I use JENTMAN ONE?
JENTMAN ONE is designed for body and intimate-area grooming. Always stretch sensitive skin, move slowly and keep the blade flat against the skin.
Is JENTMAN ONE waterproof?
Yes. JENTMAN ONE is rated IP67. Make sure the charging port is closed and never charge the device around water.
How long does the battery last?
A full charge takes approximately 2 hours and provides up to 10 hours of runtime. Charging uses the included USB-C cable.
Which guide combs are included?
The kit includes four guide combs: 1.5 mm, 3 mm, 3–6 mm adjustable and 9–12 mm adjustable.
How should I clean the trimmer?
Turn the trimmer off, remove loose hair and rinse removable washable parts. Wipe the body clean and allow every part to air-dry completely before reassembly.
How do I track my order?
Use the Track Your Order link to sign in to your customer account and view available order information. You can also contact us with your order number.
RETURNS & REFUNDS
30-day return requests
Eligibility, approval steps, return shipping, exchanges and refund processing for JENTMAN orders.
WARRANTY POLICY
Two-year limited warranty
Protection for qualifying defects in materials and workmanship, plus clear steps for requesting help.
ORDER & DELIVERY
Shipping Policy
Order processing and tracking
After an order is placed, JENTMAN prepares it for shipment. You will receive a shipping confirmation with tracking information when tracking is available. Processing time is separate from the carrier's estimated transit time.
Delivery timing
Available delivery estimates are shown at checkout for your address. These estimates are not guaranteed and may change because of carrier delays, holidays, weather, customs, address issues or other circumstances outside JENTMAN's control.
Delivery coverage
Destinations currently served by JENTMAN are confirmed at checkout. If no shipping method appears after you enter your complete address, we may not currently be able to deliver to that location.
Shipping rates
Shipping charges are calculated and displayed before payment. Eligible U.S. orders over $49 receive free standard shipping unless a different offer or restriction is shown at checkout.
Customs duties and import taxes
International orders may be subject to duties, import taxes, VAT or brokerage fees imposed by local authorities. Unless checkout states that these charges were collected, they are the recipient's responsibility and are not included in the product or shipping price.
Shipping methods and logistics
JENTMAN may use third-party fulfillment centers and delivery carriers. The carrier and service are selected according to the destination, product availability and shipping option chosen at checkout.
Expedited shipping
Expedited options may be offered for eligible addresses. Any estimate shown applies after processing and carrier acceptance. Selecting expedited shipping does not remove normal order-processing time.
Multiple items
We try to ship an order together, but items may arrive in separate packages when they are fulfilled from different locations. Separate tracking details may be provided for each shipment.
Address changes
Contact JENTMAN immediately if the delivery address is incorrect. We cannot guarantee changes after an order has entered fulfillment or shipped, and customers are responsible for providing a complete and accurate address.
Lost, delayed or damaged packages
If tracking has not updated for an unusual period, shows delivery you cannot locate, or the package arrives damaged, contact us with your order number. For damage, keep the packaging and include clear photos so our team can investigate with the carrier.
Last updated: August 27, 2026
RETURNS & REFUNDS
Returns & Refunds
30-day return policy
You may request a return for an eligible item within 30 days after delivery. Contact JENTMAN before sending the product back so we can review the request and provide the correct return instructions.
Starting a return
Use the contact form below and select or state that your message concerns a return. If approved, our team will provide the return address and next steps. Returns sent without prior authorization may be refused or delayed.
Information to include
Please provide your name, order number, the item and quantity concerned, the reason for the request and your preferred resolution. Include photographs when the item is damaged, defective or different from what you ordered.
Return eligibility
Standard returns must generally be unused, undamaged, complete, in their original packaging and accompanied by proof of purchase. As JENTMAN sells personal-care products, opened or used products require review and may be ineligible for a change-of-mind return for hygiene and safety reasons, except where required by law.
Return shipping costs
Customers are normally responsible for shipping costs on approved change-of-mind returns. If JENTMAN confirms a defect, transit damage or fulfillment error, we will explain the available prepaid-label or reimbursement process before the item is returned.
Damaged, defective or incorrect items
Inspect your order soon after delivery. Contact us promptly if an item is damaged, defective, missing parts or incorrect. Keep the product and packaging while we review your order, and do not attempt an unauthorized repair.
Non-returnable items
Gift cards, final-sale products, unauthorized returns and items that cannot be resold for hygiene or safety reasons may be non-returnable. This does not limit rights that cannot be excluded under applicable consumer law.
Exchanges
Exchange availability depends on inventory and the reason for return. Our team may arrange a replacement or ask you to complete an approved return and place a separate order.
Refunds
We will notify you after an approved return is received and inspected. Approved refunds are sent to the original payment method. Your bank, card provider or payment service may need additional time to post the credit after JENTMAN issues it. Original shipping charges are not refundable unless required by law or confirmed by our team.
Warranty claims
A product with a qualifying manufacturing defect may be covered under our two-year limited warranty. Warranty support is separate from a standard change-of-mind return.
Last updated: August 27, 2026
JENTMAN PRODUCT CARE
Warranty Policy
Two-year limited warranty
JENTMAN ONE is covered by a two-year limited warranty beginning on the original purchase date. The warranty applies to manufacturing defects in materials or workmanship that occur during normal household use and while the product is used according to its instructions.
30-day returns and exchanges
If your order is not right for you, contact JENTMAN within 30 days of delivery before sending anything back. Because JENTMAN ONE is a personal-care product, return eligibility may depend on the product's condition, hygiene seal and applicable consumer law. Our team will confirm the available resolution and return instructions.
What is covered
Eligible claims may include electrical or mechanical failure caused by a manufacturing defect. Depending on the circumstances, JENTMAN may repair the product, replace it with the same or a comparable model, or provide another remedy required by law.
What is not covered
The warranty does not cover normal wear, cosmetic damage that does not affect operation, consumable blades or accessories, loss, theft, misuse, accidental damage, improper charging, commercial use, or modifications and repairs not authorized by JENTMAN.
How to request warranty support
Use the support form below and include your order number, product model, a clear description of the issue and photos or video when helpful. Do not dispose of the product or ship it to us until our support team provides instructions.
Proof of purchase
A valid order confirmation, receipt or other proof showing the purchase date and seller may be required. Coverage applies only to genuine JENTMAN products purchased from JENTMAN or an authorized seller.
Support
This limited warranty gives you specific rights and does not replace rights available under the consumer laws that apply where you live. For questions, use the contact form on this page and our support team will assist you.
Last updated: August 27, 2026
PRODUCT REGISTRATION
Register for product and safety updates
Register your JENTMAN product so we can contact you about important safety notices or recalls. Registration is optional and does not reduce your warranty rights.
CONTACT JENTMAN
Still need help?
Send us your question. For order or warranty support, include your order number and a clear description of the issue.